Terms & Conditions

An order submitted through Giftoo.com.pk is a request to purchase the selected products and delivery service. An order is processed according to product availability, delivery location, selected date, payment status and any information required to fulfil it.

• Customers should provide a valid sender name, contact details, billing information and recipient information.
• After registration, customers should review the order confirmation and contact Giftoo promptly if any correction is required.
• Giftoo may contact the customer where clarification, additional payment, an alternative product or corrected delivery information is reasonably required.
• Orders may be placed from Pakistan or overseas for delivery to supported locations in Pakistan.

Gifts containing flowers, cakes, fruits, chocolates, bakery items, imported products or seasonal items can be affected by local and same-day availability. Product images are intended to represent the style and overall presentation of the item.

• Minor differences in colour, flower shade, fruit variety, decoration, packaging or presentation may occur.
• Brand packaging may change without notice where the manufacturer updates its packaging.
• Where an exact component is unavailable, Giftoo may contact the customer and, where appropriate, use a reasonably comparable alternative of similar purpose and value so the gift can be completed.
• A materially different replacement should not be treated as automatically approved merely because an order was placed.

Product prices and delivery charges are shown on the website, checkout or payment instructions applicable at the time of ordering. Delivery charges may vary according to city, area, delivery type, occasion or special delivery requirement.

• Available payment methods may include credit/debit card, bank transfer, Easypaisa or other mobile-wallet methods, and supported international money-transfer options.
• Advance payment is generally required where a gift is being sent to another person. Any cash-on-delivery availability is subject to the conditions stated by Giftoo.
• For manual payments, an order may remain pending until valid payment confirmation or proof is received and verified.
• Card payments may be processed by third-party payment gateways subject to their own authentication and security processes.

Depending on the city, product and availability, Giftoo may offer same-day delivery, scheduled delivery, midnight delivery and specific-time delivery.

• Delivery availability can vary by city, delivery area, product, occasion and date.
• Same-day orders are subject to product preparation time and local delivery capacity.
• Specific-time requests are subject to availability and may not be guaranteed on major event days or high-volume occasions.
• On major occasions such as Eid, Valentine's Day and other high-volume periods, delivery may occur within an event-day delivery window rather than at an exact requested time.

The customer is responsible for providing accurate and complete recipient information, including the recipient's name, contact number, city, address and any relevant delivery instructions.

• Incorrect, incomplete or unreachable recipient details can cause delay or prevent delivery.
• Giftoo or its delivery partner may contact the recipient where reasonably necessary to locate the address or complete delivery.
• Where redelivery is required because of an incorrect address, unavailable recipient or customer-requested location change, an additional delivery charge may apply.
• If a recipient refuses a prepared or perishable gift, a refund may not be available because the product and delivery service have already been prepared or attempted.

If you need to cancel or change an order, contact Giftoo as early as possible. Cancellation or amendment depends on whether the product, customised component, flowers, cake, food item or other order components have already been prepared, purchased or processed.

• Cancellation requests should normally be submitted at least 24 hours before the scheduled delivery date/time.
• Same-day, customised, already prepared or already processed orders may not be eligible for cancellation.
• An exchange may be possible before preparation begins and may require at least 24 hours' notice.
• Changing the product, date, city, area or delivery service may change the total price or delivery charge.

If an item arrives damaged, incorrect or materially different from the ordered product, contact Giftoo as soon as possible and provide the order number together with clear details and, where requested, photos of the issue.

• Perishable products such as flowers, cakes, fruits and food items are subject to shorter complaint periods because their condition can change quickly after delivery.
• Do not consume, use or discard an item if you intend to make a quality complaint and inspection may reasonably be required.
• Minor colour differences or slight size/presentation variations are not normally treated as defects where the overall product remains substantially consistent with the order.
• Where a replacement claim is accepted, the current service target is approximately 3 working days, subject to product and location availability.
• Where a cancellation or refund is approved, refund processing may take up to 7 days after approval, depending on the payment method and payment provider.

Personalised gifts, printed items, customised cakes, floral arrangements, fruit baskets and other prepared-to-order products require special handling.

• Customers are responsible for checking names, spellings, photographs, messages and other personalised content supplied with the order.
• Once production or preparation has started, a personalised or perishable product may not be cancellable, returnable or exchangeable unless there is a genuine fulfilment issue.
• Handmade cakes, flowers and gift arrangements may have small presentation differences while retaining the ordered theme, quantity and overall value.
• Product care and storage instructions should be followed after delivery, particularly for flowers, cakes, fruits and food items.

Customers may use Giftoo.com.pk only for lawful purposes. Where the website allows a customer to submit text, images, messages or other content, the customer must have the right to provide that content.

• Do not submit unlawful, harmful, abusive or prohibited content.
• Do not impersonate another person or misrepresent your identity.
• Do not upload content that infringes copyright, trademark or other rights.
• Do not send malicious files, viruses, spyware or harmful code.
• Do not attempt unauthorised access to Giftoo systems or interfere with website operation.
• Do not use the service in a manner that violates applicable law.

Customers should take reasonable precautions to protect their devices, passwords and payment information. The Giftoo name, branding, website content and original materials may be protected by applicable intellectual-property rights.

• Giftoo will not ask for your banking password, mobile-wallet PIN or OTP through WhatsApp, phone or email.
• Giftoo branding and website materials must not be copied, impersonated or represented as official Giftoo material without appropriate authorisation.
• External links may be provided for convenience. Third-party websites operate under their own terms, privacy practices and security arrangements.

Gift delivery may occasionally be affected by circumstances outside normal operational control, including severe weather, road closures, traffic restrictions, law-and-order conditions, strikes, public holidays, government restrictions, network outages or similar events.

Where this happens, Giftoo will make reasonable efforts to complete the delivery, arrange a suitable alternative or communicate available options. Any refund, redelivery or additional delivery arrangement will be handled according to the circumstances of the order and the applicable published policy.

These Terms should be read together with Giftoo's Privacy Policy, Returns & Refund Policy, product information, checkout information and any delivery conditions clearly disclosed before an order is completed.

• Giftoo may update these Terms when business practices, website features or legal requirements change.
• The version published on Giftoo.com.pk applies from its stated effective or updated date.
• Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.
• If a specific promotion or service displays additional terms, those additional terms apply to that promotion or service.