FREQUENTLY ASKED QUESTIONS

Q-What is Giftoo?

Answer :Giftoo.com.pk is an internet base company whose mission is to deliver selective and quality products of both branded and own label with the very best value to its customers in Pakistan and around the world.

Giftoo has been established to spread happiness through gifts delivery.We believe in serving our customers with respect and faith.

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Q-How we can Pay?

Answer:Dear customer if do you want deliver order on same address you can pay cash on delivery or if do you want send as a gift on another address then we cant receive payment from receiver so you can pay through Easypaisa/Mobicash, Bank Transfer or if you are from another country then Bank transfer or Western Union. Click here for Payment Details https://www.giftoo.com.pk/payment-details/

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Q-What is Giftoo’s 100% Satisfaction Guarantee?

Answer :Our mission is to build long term relationships with our customers and clients and provide exceptional customer services by delivering the best quality products.

For Customers satisfaction our delivery Staff do not leave address until Customer checked all items & Said OK with Quality & Number of items. However, if still any complain we follow our return policy, Our Customers are our Family.

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Q-What are delivery and shipment time?

Answer :Our Delivery Services are available all over Pakistan.

  • Same Day Delivery Services.
  • Midnight Delivery Services 12 o Clock.
  • Specific-Time Delivery Services.

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Q-Midnight Delivery Services is possible 12 o clock?

Answer :12 o Clock Midnight delivery Services is available in major cities including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Hyderabad, Multan, Peshawar, Sialkot. Please call or e-mail to check for other cities.

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Q-Specific-Time Delivery is possible?

Answer :Specific-Time Delivery is available in all major cities including Islamabad,Rawalpindi, Karachi, Lahore,Faisalabad, Hyderabad, Multan, Peshawar, Sialkot. Please call or e-mail to check for other cities.

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Q-Same Day Delivery is Available?

Answer :Same Day Delivery Services is available in all major cities including Islamabad,Rawalpindi, Karachi, Lahore,Faisalabad, Hyderabad, Multan, Peshawar, Sialkot. Please call or e-mail to check for other cities.

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Q-What is standard shipping and handling charges?

  • Standard Delivery charges 350.
  • Specific-Time Delivery Charges 450
  • Midnight Delivery Charges 600.

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Q-What is return Policy?

Answer:Our customers are our family, Customer can Complain can be submitted in 24 hours of delivery for Non perishable items for Food items 3 hours, We will work with you and we will replace the items with return of previous items from you if there was a genuine compromise in the quality of the product.

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Q-Is my Credit Card Number / Bank A/C. Number Secure?

Answer:Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

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Q-How do I feel sure that you have correctly registered the order placed?

Answer:After you have placed the order, you will receive an e-mail confirming each order registered with giftoo.com.pk Please check your e-mail inbox or junk mail folder and if you want any correction.

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